- OperatorMetlait SRL
- Established2022
- Total Games7,600+
- PlatformSOFTSWISS
1. General terms and acceptance
These Terms & Conditions form an agreement between you and the operator of Wild Fortune Casino. References to “Wild Fortune Casino”, “we”, “us” or “our” mean the relevant operator providing the website and its services. References to “you” or “your” mean the person accessing the website or using an account. If you do not agree with these terms, you must not use the website or its services.
You are responsible for reading these terms and any other information displayed on the website before taking part in a game or transaction. Game rules, promotional terms, payment conditions, privacy information, responsible gaming information and other notices may apply in addition to these terms. If a specific rule conflicts with these terms, the specific rule will generally apply to the relevant game, offer or service.
We may update these terms from time to time to reflect changes to the website, services, technology, applicable law or operational requirements. The latest version will be made available on the website. Your continued use of the website after an update is published may be treated as acceptance of the revised terms. You should check this page regularly.
Eligibility and lawful use
You may use Wild Fortune Casino only if you are legally permitted to do so in the place where you are located. You must meet all applicable minimum age requirements and comply with the laws that apply to you. It is your responsibility to confirm that online gambling is lawful for you before creating an account or depositing funds.
You must not access or use the website from a jurisdiction where gambling services are prohibited or restricted. We may limit, suspend or refuse access where necessary to comply with legal, regulatory, technical or operational requirements. Use of a virtual private network, proxy, false location or similar method to avoid geographic controls is not permitted.
Account registration
Where an account is required, you must provide complete, accurate and current information during registration. You must update your details if they change. An account must be registered in your own name and must not be created for another person. You may not create multiple accounts, use another person’s account or allow another person to access your account unless expressly permitted by us.
You are responsible for keeping your login details confidential and for all activity carried out through your account. Tell us promptly if you believe your account has been accessed without permission, your credentials have been lost or your account information is incorrect. We will not be responsible for activity resulting from your failure to protect your account details, except where required by applicable law.
2. Verification, deposits and withdrawals
We may conduct identity, age, address, payment, source-of-funds and other checks before or after an account is opened. You must provide documents and information that are genuine, current and readable when requested. Verification may be required before certain services are available, before funds can be withdrawn or at any other time permitted by law.
If the information supplied cannot be verified, appears inaccurate or is inconsistent with your account activity, we may delay, restrict or suspend account services while checks are completed. We may also take other action where required by law or where we reasonably suspect fraud, money laundering, prohibited activity or a breach of these terms.
Deposits and account funds
Deposits must be made using a payment method that you are authorised to use. You must not use a payment instrument belonging to another person unless this has been approved in advance and is permitted under applicable requirements. Payment methods may be subject to their own terms, processing conditions and fees.
You should only deposit money that you can afford to lose. Gambling should not be treated as a way to solve financial problems, repay debts or generate income. We may apply minimum or maximum transaction amounts, account limits or other controls. Any limits or conditions shown at the time of a transaction will apply to that transaction.
Withdrawals may be subject to account verification, payment checks, game rules, promotional conditions and applicable law. We may return funds through an approved payment method and may ask for further information before processing a withdrawal. Processing times can vary depending on verification, the selected payment method and external financial institutions.
You are responsible for checking transaction details before confirming them. If you believe a deposit, withdrawal or account balance is incorrect, you must notify us as soon as reasonably possible with enough information to investigate the issue.
Bonuses and promotions
Any bonus, promotion, reward or campaign is subject to its own published terms. These may include eligibility requirements, opt-in conditions, contribution rules, wagering requirements, expiry conditions, maximum values or restrictions on games and payment methods. You should read the applicable promotional terms before accepting or using an offer.
We may correct obvious errors, withdraw an offer, or restrict participation where an offer has been used improperly, obtained in error or accessed in breach of its terms. Promotional balances and associated winnings may be adjusted where permitted by the relevant terms and applicable law.
3. Games, prohibited conduct and account action
Games are provided for entertainment. Outcomes are determined by the applicable game system and rules. You must not attempt to influence a game unfairly, interfere with website operation or exploit an error. Where a game is interrupted by a technical issue, the relevant result, transaction or correction may be reviewed under the applicable game and system rules.
Prohibited activities
- Providing false, misleading or incomplete information.
- Using an account for someone else or allowing another person to use your account.
- Using stolen, unauthorised or improperly obtained payment methods.
- Attempting to bypass age, identity, location, account or responsible gaming controls.
- Using bots, automated software, scraping tools or other unauthorised technology.
- Interfering with the website, games, security systems or other users.
- Colluding, cheating, manipulating outcomes or exploiting a technical or promotional error.
- Using the website for unlawful activity, fraud, money laundering or any other prohibited purpose.
If we believe that you have breached these terms, provided unreliable information, engaged in prohibited conduct or created a risk to the website or other users, we may restrict, suspend or close your account. We may also cancel or void transactions, withhold or adjust funds, or take other action where permitted by law and the relevant rules.
Account action may also be taken where required by a legal request, regulatory requirement, security concern, payment dispute or responsible gaming measure. We may not always be able to disclose every reason for an action where doing so could compromise security, an investigation or a legal obligation.
Intellectual property and website use
The website, its content, design, text, graphics, software and branding are protected by intellectual property rights. You may use the website for personal and lawful purposes only. You must not copy, modify, distribute, reverse engineer, publish or commercially exploit website content without permission, except where a right cannot lawfully be excluded.
We aim to keep website information accurate and available, but we do not guarantee that the website will always be uninterrupted, error-free, secure or compatible with every device. Access may be suspended for maintenance, updates, security reasons or circumstances outside our reasonable control.
4. Responsible gaming, privacy and legal information
Responsible gambling
Wild Fortune Casino supports informed and responsible gambling. Gambling should remain a recreational activity, not a source of income. Consider setting personal deposit, spending, time or loss limits before you play, and take regular breaks. Do not gamble when you are distressed, under the influence of alcohol or other substances, or trying to recover previous losses.
If gambling is becoming difficult to control, use the responsible gaming tools available on the website or request a break or account restriction where those options are offered. You may also seek independent support from an appropriate gambling support service. We may apply additional controls where required by law or where we identify a responsible gaming concern.
Privacy and communications
Personal information is handled in accordance with the applicable Privacy Policy and privacy laws. Information may be collected and used to provide services, verify identity and age, process transactions, maintain security, meet legal obligations, manage responsible gaming and communicate with you about your account. You should review the Privacy Policy for further information about collection, use, disclosure and your privacy rights.
You agree to receive service-related communications where reasonably necessary, including account, security, verification and transaction messages. Marketing communications will be handled in accordance with applicable requirements and available preferences or opt-out options.
Liability and applicable law
To the extent permitted by law, you use the website at your own risk. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified. Subject to those rights, we are not responsible for losses caused by circumstances outside our reasonable control, your breach of these terms, misuse of the website or reliance on information that was not intended to provide personal or financial advice.
These terms are intended to operate consistently with the laws and requirements that apply to the relevant service and your use of the website. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Questions and complaints
If you have a question, believe there is an error or wish to make a complaint, use the support or complaints process made available on the website. Provide clear details, relevant dates and any supporting information so the matter can be reviewed. We may request additional information and will handle complaints in accordance with applicable procedures and legal requirements.
These Terms & Conditions should be read together with the Privacy Policy, responsible gaming information, game rules and any promotion-specific terms displayed on the Wild Fortune Casino website.
