Responsible Gaming

Gamble responsibly

Responsible gambling means making informed choices about whether, when and how much you gamble. Every game involves risk, and outcomes are determined by chance, the rules of the game or both. No system or strategy can guarantee a win. Previous results do not predict future results, and a losing run does not make a win more likely on the next game.

Before you start, decide how much money and time you are comfortable spending. Treat this amount as an entertainment expense, similar to the cost of another leisure activity. Your gambling budget should come only from money left after essential expenses have been paid. Never use money needed for rent, mortgage payments, utilities, food, education, savings or other important commitments.

• Set a spending limit before each session and do not exceed it.
• Set a time limit and take regular breaks away from gambling.
• Keep gambling separate from household expenses and financial commitments.
• Avoid gambling when you are upset, stressed, tired or affected by alcohol or other substances.
• Do not borrow money, sell possessions or use credit to continue gambling.
• Never chase losses by increasing your stakes or depositing more money.
• Remember that a win is never guaranteed, even after a series of losses.
• Keep your account details private and do not allow another person to gamble through your account.
• Stop playing if gambling is no longer enjoyable or feels difficult to control.

Keeping a simple record of deposits, withdrawals, wins, losses and time spent gambling can help you understand your activity. Reviewing this information regularly may show whether your gambling remains affordable and within the limits you set. If the figures concern you, stop gambling and consider speaking with someone you trust or a qualified support service.

Gambling is not a way to make money

Gambling involves the possibility of losing money. It should not be treated as employment, an investment or a reliable source of income. Do not gamble to pay debts, improve your financial position or solve personal difficulties. If you are experiencing financial pressure, consider obtaining independent financial counselling rather than trying to win money through gambling.

Limits, breaks and self-exclusion

Account controls can help you manage gambling before it becomes difficult to control. Depending on the features available on your account, you may be able to set deposit, wagering, loss or session limits. These tools are intended to support a planned budget, but they do not remove the risks of gambling and should not be viewed as a substitute for careful decision-making.

Set a limit before playing

Choose a limit that reflects what you can genuinely afford to spend. You may wish to consider daily, weekly or monthly limits, as well as a maximum amount of time for each session. A limit should be treated as a maximum, not a target. If you reach it, stop gambling instead of looking for another way to continue.

Allow enough time for any requested change to take effect. Some increases may not apply immediately, while reductions may apply sooner in accordance with the relevant account procedures. Do not make repeated changes simply to continue playing beyond the budget you originally planned.

Take a break

If gambling no longer feels enjoyable, consider taking a temporary break. A cooling-off period or account suspension can provide time to review your habits, finances and priorities. During a break, do not open another account, use another person’s account or seek alternative ways to bypass the restriction.

Self-exclusion

Self-exclusion is a formal request to restrict access to gambling services for a selected period or, where available, for a longer term. If you request self-exclusion, follow the instructions provided and do not attempt to avoid the restriction. You may also wish to use device settings, banking controls or payment restrictions to make gambling less accessible.

For help with limits, a temporary break or self-exclusion, use the responsible gambling or account support options available on the Wild Fortune Casino website. Identity and account verification may be required before a restriction can be applied. Restrictions may affect access to your account and should be considered carefully.

Recognising gambling harm

Problem gambling can affect people from all backgrounds. It may develop gradually, and a person may not recognise the impact until gambling has affected their finances, relationships, work, study, sleep or general wellbeing. The earlier you acknowledge a concern, the sooner you can seek support and make positive changes.

You may want to pause gambling and seek help if you notice that you are:

• Spending more time or money gambling than you intended.
• Increasing your bets or deposits to recover previous losses.
• Feeling restless, irritable or anxious when you cannot gamble.
• Hiding gambling activity, transactions or losses from family and friends.
• Borrowing money or using funds set aside for bills and essential expenses.
• Missing work, study, sleep or social activities because of gambling.
• Gambling to escape stress, loneliness, sadness or other difficult feelings.
• Trying to reduce or stop gambling but finding that you cannot do so.
• Continuing to gamble despite financial, personal or emotional harm.
• Feeling that gambling is affecting your relationships or responsibilities.

These signs do not mean that you have to manage the situation alone. Speak with someone you trust and consider contacting a recognised Australian gambling support service in your state or territory. A qualified gambling counsellor, health professional or financial counsellor can help you understand your options and plan practical next steps.

Support is also available for partners, family members and friends affected by another person’s gambling. You can seek confidential advice even if the person who gambles is not ready to ask for help. If gambling is causing immediate distress or you feel unsafe, seek urgent assistance through the appropriate Australian emergency or crisis service.

Our safer gambling approach

Wild Fortune Casino supports informed play and takes responsible gaming seriously. We may use account activity, verification processes and other safeguards to help identify behaviour that could indicate a risk of harm. Where appropriate, we may contact an account holder, provide information about available controls or apply restrictions in line with applicable requirements and platform procedures.

We may ask questions about gambling activity, source of funds or the ability to afford gambling. These checks are intended to support player safety, comply with applicable obligations and protect the integrity of the service. Please provide accurate information and keep your account details up to date. Failure to provide requested information may affect account access.

Protecting young people and your account

Gambling services are intended only for adults who meet the applicable legal age and other eligibility requirements. Keep gambling accounts, passwords and devices away from children and other unauthorised users. Use strong, private account credentials and contact support through the website if you believe someone else has accessed your account.

Important reminders

1. Gambling is not a source of income and should not be used to pay debts.
2. Losses are possible, and the house advantage means that results may be unfavourable over time.
3. A bonus or promotion does not remove the risks associated with gambling.
4. Never chase losses or increase spending because you expect a win.
5. Your account is personal and must not be shared with another person.
6. Read the relevant game, account and promotional terms before participating.
7. If gambling is no longer fun, affordable or within your control, stop and seek support.

For questions about responsible gambling tools or account restrictions, use the support channel made available through the Wild Fortune Casino website. If you need personal support, contact a recognised Australian gambling help service or a qualified professional. You do not need to wait until a problem becomes serious before asking for assistance.