Privacy Policy

Information we may collect

When you use Wild Fortune Casino, we may collect information that identifies you, relates to your account or helps us operate the website. The information collected depends on how you interact with the site, the services you use and the information needed to meet security and legal requirements. You may choose not to provide certain information, but this can affect our ability to open or maintain an account, process activity or provide particular services.

Account and identity information

This may include your name, date of birth, residential details, country of residence, username, account credentials and contact details. We may also receive information about your preferences, responsible gaming settings, communications with support and other details you provide when using the website.

Verification and compliance information

To help confirm identity, protect accounts and meet applicable obligations, we may request verification documents or related information. This can include identity documents, evidence of address, information about the source or ownership of funds where appropriate, and records of checks performed to prevent fraud, money laundering, underage access or other prohibited activity.

Payment and transaction information

We may collect records connected with deposits, withdrawals, wagers, account balances, refunds, payment methods and other transactions. Payment information may be processed by payment service providers. We may retain transaction references and related records even where a payment provider handles the underlying payment details.

Technical, device and usage information

When you visit or use the website, we may receive technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, access times, referral information and interactions with website features. We may also use logs, identifiers and similar technologies to help maintain security, understand website performance and improve the player experience.

Information from other sources

Where appropriate, information may be obtained from payment providers, identity verification services, fraud prevention services, analytics providers, customer support tools or other service providers. We may combine this information with information collected directly from you for the purposes described in this policy.

How we use information

We use personal information to provide, administer and protect Wild Fortune Casino services. Our purposes may include the following:

• Creating, maintaining and administering your player account.
• Processing deposits, withdrawals, wagers, account activity and other transactions.
• Confirming your identity, age, eligibility and account details.
• Carrying out verification, anti-fraud, security and risk-management checks.
• Detecting, investigating and preventing suspicious, unlawful or unauthorised activity.
• Providing customer support, responding to questions and managing complaints.
• Sending service messages about your account, transactions, security or important website changes.
• Understanding how the website is used and improving its functionality, performance and content.
• Personalising features or communications where this is appropriate and permitted.
• Managing responsible gaming tools, preferences and account restrictions.
• Meeting record-keeping, reporting and other legal or compliance obligations.
• Establishing, exercising or defending legal rights and managing disputes.

We may process information where it is needed to provide a service you request, to operate and secure the website, to comply with legal obligations, to pursue legitimate operational interests or because you have provided consent. Where consent is used, you may generally withdraw it for that particular purpose. Withdrawal does not affect processing that took place before consent was withdrawn or processing that can continue on another lawful basis.

Marketing communications will be sent in accordance with applicable requirements. You can choose not to receive promotional messages by using an unsubscribe option included in a message or by contacting us. You may still receive essential service, security or account-related communications.

Cookies, sharing and information security

Cookies and similar technologies

Wild Fortune Casino may use cookies and similar technologies to keep the website working, remember selected settings, support account functions, measure performance, improve navigation and help identify unusual activity. Some cookies are necessary for core features, while others assist with analytics, preferences or relevant communications. Cookies may be placed by us or by service providers acting on our behalf. You can manage or delete cookies through your browser settings. If you block or remove certain cookies, some website features may not work as intended.

When information may be shared

We may share information where reasonably necessary for the purposes set out in this policy. This may include sharing with payment providers, identity and verification providers, fraud prevention services, technology and hosting providers, analytics services, customer support providers, professional advisers and other suppliers that help operate the website. These parties should only use information as needed to provide their services or meet applicable requirements.

Information may also be disclosed where required or permitted by law, in response to a valid request from an authorised body, to protect players or the website, to investigate suspected misconduct, or in connection with a business change or legal proceeding. We do not treat personal information as a public resource, and we take reasonable steps to limit disclosure to information relevant to the purpose.

Security and international handling

We use reasonable technical, administrative and organisational measures to protect information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring and secure handling procedures. No online service can guarantee complete security, so players should use strong, unique account credentials and contact support promptly if they suspect unauthorised access.

Some service providers may process information in countries other than Australia. Where information is handled across borders, appropriate steps are taken to support secure processing and to address applicable privacy requirements. Access to information is limited to people and providers who need it for legitimate purposes.

Your privacy choices and data rights

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information where there is no continuing reason to retain it, and withdrawing consent to marketing communications.

To exercise these rights or ask a privacy question, contact support@wildfortune-casino.click. Please explain your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before responding, particularly where the request involves sensitive information or account security. This helps prevent information being disclosed to the wrong person.

• Access: ask what personal information we hold about you and, where appropriate, request a copy or explanation of how it is used.
• Correction: tell us which information is inaccurate, outdated or incomplete and provide the corrected details.
• Deletion: ask us to delete personal information where retention is no longer necessary and no legal, security or operational reason requires continued storage.
• Marketing consent: withdraw consent to promotional communications or change your marketing preferences. Essential account and service messages may continue.
• Privacy concerns: contact us if you believe your information has been handled incorrectly or if you have a question about this policy.

Closing an account does not necessarily result in immediate deletion of every record. Some account, identity, transaction, security and support records must be kept for a period required by law or for other legitimate purposes, such as resolving disputes, preventing fraud, protecting the website and demonstrating compliance. Once information is no longer required, it may be deleted, anonymised or securely disposed of in line with applicable procedures.

We aim to respond to valid privacy requests within a reasonable timeframe. The response may depend on the nature of the request, the information involved and any verification or legal steps required. In some cases, we may need to refuse or limit a request where doing so is permitted or required, including where disclosure could affect another person, compromise security or conflict with record-keeping obligations. If this occurs, we will explain the position where appropriate.

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The updated version will apply when published on the website unless a different effective date is stated. We encourage players to review this page periodically. If a change is important, we may provide an additional notice through the website or by another suitable method.